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2. Who Knew? I am by no means a fan of red tape, believing free markets are the most efficient. I've also felt like our great state of Washington was riddled with inefficiencies, particularly when it came to legislating businesses. Now I'm forced to eat a bit of crow as Forbes Magazine announced that Washington ranks #5 in its annual "Top States for Business" rankings, up from 12th place last year. And Washington was the only state to rank in the top five in three separate categories (Labor, Growth, and Regulatory Environment.) According to Forbes, the future looks bright as well: "With a highly educated work force and a pro-business regulatory environment, Washington is poised to remain one of the best states to do business in—and to climb even higher on next year's list." Leaves me thinking that if Washington is such a business haven, doing business in other states must really be a hassle. For more, click here. 3. Rapport. Guy Broadhurst wrote an interesting column in OnDemand Journal about developing rapport during the initial sales call. The topic came to him as he was shopping for a new truck and had widely divergent experiences at different car dealers. The core message he wanted to convey centered on trying to understand what the customer is looking for before you concentrate on what you want to sell. In other words, listening is often the best selling strategy there is. Click here for more and pass along to your sales reps. 4. Eyelet Info. We currently have the tooling for 3/16” eyelets, but have had a few requests for other diameters. We are looking into adding to our capabilities and would appreciate input from anyone who has searched for other sizes. It seems that the next most common one is 1/8” diameter. Anyone had a customer request in a size they couldn’t meet? Let me know and maybe we can add it! 5. Feedback Lamination. Robert Hoffman, a newsletter reader, was inspired to contact us because of our request for handwork leads. While he doesn't actually do much traditional handwork, he sent me examples of his work -- laminated uncancelled U.S. Postage stamps as book marks, refrigerator magnets, keychains, and the like. There are even a couple of printing-related stamps he can laminate. Click here to see these samples of these beautiful little pieces. Always great to hear from readers and discover what people are up to. Thanks, Robert.
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